Privacy Policy

• At marrakeshbookingservicecom.kinsta.cloud, operated by Paula Reese (“we”, “us”, or “our”), protecting your personal data and maintaining strict transparency is a core priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and utilize our third-party ticket booking and management services.   1. What Personal Data We Collect   We may collect and process the following categories of data when you interact with our platform:

  * Identity and Contact Data: Full name, email address, and phone number provided during the reservation process.

  * Payment and Transaction Data: Details regarding payments made through our secure third-party billing providers. Please note: Your complete credit or debit card details are processed directly and securely via encrypted protocols by our payment processor (such as Stripe). We do not store your raw payment details on our infrastructure.

  * Technical and Usage Data: Internet Protocol (IP) addresses, browser type and version, time zone settings, operating system, and data regarding how you navigate and interact with our website.

  * Consent Preferences: Your explicit preferences regarding cookies, privacy settings, and communication permissions.

  2. Why We Collect and Use This Data   We utilize the collected information strictly for legitimate business and operational purposes, including:

  * Service Fulfillment: To act as your authorized agent to process, secure, and deliver your entry tickets from official channels.

  * Customer Support: To communicate transactional updates, transmit your digital e-tickets, and respond to your inquiries.

  * Security and Fraud Prevention: To verify transactions, prevent unauthorized activities, monitor for chargebacks, and protect the integrity of our platform.

  * Platform Optimization: To analyze website traffic, monitor conversion patterns, and improve user interface performance using analytics tools (such as Google Analytics).

  3. Legal Basis for Data Processing   We process your personal information strictly under the following legal frameworks:

  * Contractual Necessity: Processing is required to execute the booking management service you have explicitly requested and purchased.

  * Consent: You have granted explicit permission for data utilization (such as accepting performance or analytical cookies).

  * Legitimate Interests: Processing is necessary to protect our platform from fraudulent transactions, ensure network security, and optimize our advertising campaigns.

  4. Data Retention and Security

  * Retention Period: We retain your transactional and contact information only as long as necessary to fulfill your booking requests, provide customer care, address potential chargebacks, or comply with mandatory tax, accounting, and legal reporting obligations.

  * Security Measures: We implement industry-standard technical security protocols to shield your personal data from unauthorized access, loss, alteration, or disclosure.

  5. Your Data Protection Rights   Depending on your regional jurisdiction (including protections under regulations such as the GDPR or relevant US state laws), you hold specific rights regarding your personal information. See Your Data Protection Rights below for a full list.

Opt-Out Choices and Cookie Management You can opt out of certain data collection and tracking at any time:

• Cookies and Tracking Technologies: Most browsers allow you to control cookies through their settings (e.g., block or delete cookies). You can also use browser extensions or tools like cookie preference managers. Note that disabling essential cookies may affect site functionality. For analytics and performance cookies (e.g., Google Analytics), you can opt out via your browser settings or third-party tools where available.
• Marketing Emails: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email we send, or by contacting us at booking@marrakesh-booking-service.com/
• Analytics Tracking: You may withdraw consent for non-essential analytics by adjusting your cookie preferences or browser settings. We honor opt-out signals where technically feasible.

  6. Third-Party Disclosures   We do not sell, rent, or trade your personal information to outside marketers. Data is shared exclusively with critical third-party infrastructure components necessary to complete your service, including:

  * Fully compliant, encrypted payment gateways (e.g., Stripe).

  * Automated transactional email deployment servers to ensure delivery of your digital QR code tickets.

  * Legal, regulatory, or administrative authorities when strictly required by enforceable laws.

6b)

Your Data Protection Rights Depending on your regional jurisdiction (including protections under the GDPR for EU/UK visitors and the CCPA (as amended by CPRA) for California residents), you hold specific rights regarding your personal information. These include:

• The right to request access to and a copy of your stored data.
• The right to request rectification (correction) of inaccurate data or completion of incomplete data.
• The right to request deletion (erasure) of your records, subject to legal retention obligations.
• The right to object to or restrict specific types of data processing.
• The right to withdraw your consent at any time for consent-based processing (e.g., certain cookies or marketing).
• For GDPR (EU/UK): Additional rights such as data portability and the right to lodge a complaint with a supervisory authority (e.g., your local data protection authority).
• For CCPA (California residents): Rights to know what personal information is collected/used/shared, opt out of sale/sharing (if applicable), correct inaccuracies, and non-discrimination for exercising these rights.

To exercise any of these rights, please submit a verifiable request to our dedicated privacy contact: booking@marrakesh-booking-service.com. We will respond within applicable timeframes (typically 30 days for GDPR, 45 days for CCPA, with possible extensions). We may ask for verification of your identity before processing the request.

  7. Privacy and Support Inquiries   To exercise any of your data protection rights, request information deletion, or submit questions regarding our operational privacy standards, please contact our designated privacy representative directly:

  * Business Operator: Paula Reese

  * Physical Address: Lubbock, TX 79416, USA

  * Dedicated Contact Email: booking@marrakesh-booking-service.com

  * Support Contact Phone: 806 758 7938

8. This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States of America.