1. FAQ – Jardin Majorelle

Q: What is Jardin Majorelle? A: Jardin Majorelle is a famous botanical garden in Marrakech, Morocco, known for its iconic Majorelle Blue buildings, exotic plants, cacti, fountains, and peaceful pathways. It was created by French painter Jacques Majorelle and later restored with the help of Yves Saint Laurent and Pierre Bergé.

Q: Are you the official ticket seller? A: No, marrakeshbookingservicecom.kinsta.cloud is an independent booking platform managed by Paula Reese. We are not affiliated with the official Jardin Majorelle ticket office.

Q: Do I need to book tickets in advance? A: Booking online secures a preferred time slot and lets you arrive with your visit already planned. 

Q: What is included in my ticket? A: Your booking includes timed entry to the Jardin Majorelle garden. Museum entries (Pierre Bergé Berber Museum or Yves Saint Laurent Museum) are not included unless you specifically select a combined ticket option. Food, drinks, transfers, and guided tours are not included.

Q: What are the opening hours? A: The garden is generally open daily from 8:00 AM to 6:00 PM (last entry around 5:30 PM). Hours may vary during Ramadan or special events—always check your ticket confirmation for exact details. The nearby museums have slightly different hours.

Q: How long should I plan for my visit? A: Most visitors spend 1 to 1.5 hours in the garden. Allow extra time for photos, the café, boutique, or additional museums.

Q: What is your cancellation and refund policy? A: All bookings are non-refundable and non-changeable. This is due to the timed-entry nature of the tickets and limited capacity. In other cases of site closures, we will assist with options where possible and offer full refunds of all charges and fees if requested. For full details, please see our Refund Policy. 

Q: Can children visit for free? A: Yes, children under 10 enter free when accompanied by a paying adult. Please have proof of age ready if requested.

Q: How do I receive my tickets? A: You will receive your e-ticket(s) with QR code via email shortly after booking (check your spam folder). You can also access them in your account. Show the QR code on your phone at the entrance—no need to print unless preferred.

Q: What if I arrive late? A: Arrive on time for your selected slot. Late arrivals may be accommodated depending on availability, but entry is not guaranteed. We recommend arriving 10–15 minutes early.

Q: Are there any restrictions? A:

• Large bags should be stored in the designated luggage area.
• Commercial photography/videography is not permitted without prior approval.
• Pets are not allowed.
• Follow site rules to protect the garden (no touching plants, stay on paths, etc.).

Q: Is the garden wheelchair accessible? A: Yes, the main pathways are accessible, though some secondary paths may be narrower. Wheelchair users should contact the garden directly for any specific assistance.

Q: How do I get there? A: The garden is located at Rue Yves Saint Laurent, Marrakech 40090, Morocco (Gueliz district). Taxis from the Medina take 10–20 minutes. Use ride apps or hotel transfers for convenience.

Q: I have a question or issue with my booking. A: Contact our 24/7 customer support at booking@marrakesh-booking-service.com or use the chat on our site. We respond quickly to help with changes, name corrections, or any visit questions.

Q: Do you offer combined tickets with other sites? A: Yes, we offer options that may include the Pierre Bergé Berber Museum or nearby attractions—select during booking.