Refund Policy 

Refund & Cancellation Policy Effective Date: July 15, 2026

Thank you for using the third-party booking management and ticket facilitation services of marrakeshbookingservicecom.kinsta.cloud (the “Site”), operated by Paula Reese.

Because our service involves securing personalized, capacity-restricted, and strictly timed entry slots from official venue channels on your behalf, we maintain a clear and transparent policy regarding cancellations and refunds.

1. General Cancellation & Refund Policy

All bookings are non-refundable and non-cancellable once the order has been processed and the tickets have been allocated.

• After Processing: No cancellations or refunds are possible for customer-initiated requests (change of plans, incorrect dates selected, travel delays, etc.).

How to Request Cancellation: Email booking@marrakesh-booking-service.com/ with your booking reference number as soon as possible. We will review and respond promptly.

2. Limited Exceptions for Refunds

Refund requests are reviewed on a case-by-case basis and are  approved in their full respective amount only in the following situations:

• Official venue closure on your scheduled date (maintenance, weather, or operational halt announced by the venue).
• Force Majeure events (government restrictions, natural disasters, etc.) that make the visit impossible.
• Validated technical errors originating from our platform.
• In the event that a ticket issued through our platform is refused entry by venue staff and the refusal is confirmed in writing by the venue, we will issue a full refund of all fees paid.

The above permit full refunds of all fees and charges.

Refund Processing Time: Once a refund is approved, our team typically processes it within 3–5 business days. The funds will then appear in your account according to your bank or payment provider’s standard timeline (usually 10–14 business days total). All approved refunds are issued to the original payment method used at checkout

3. Non-Refundable Items & Exclusions

The following are non-refundable under all circumstances:

• Bookings where the customer selected the wrong date or time
• No-shows or late arrivals
• Change of mind or personal schedule changes
• Tickets already issued or allocated by the venue
• Partial refunds for unused portions of a booking

4. Platform-Side Booking Errors

If a confirmed booking contains an incorrect date or time due to a system error on our platform, we will:

• Contact you immediately upon discovery.
• Offer to correct the booking at no extra cost, or
• Issue a full refund if correction is not possible.

Please report any suspected errors as soon as you receive your confirmation.

5. Chargebacks & Payment Disputes

We are committed to resolving any issues professionally and fairly. If you experience a problem with your booking, we strongly encourage you to contact our support team first at booking@marrakesh-booking-service.com so we can assist you directly.

We handle all disputes in good faith and in accordance with applicable laws.

6. Contact Information

For any refund, cancellation, or dispute-related questions, please email: booking@marrakesh-booking-service.com

• Business Name: Paula Reese
• Address: Lubbock, Texas 79416, USA
• Phone: +1 (806) 758-7938